Return and Exchange Policy
At theUrbanIndia, customer satisfaction is our priority. Please read our policy carefully before making a purchase.
No Returns or Exchanges
We do not accept returns or exchanges unless the product is damaged or mismatched.
Refund Policy
A refund is applicable only if:
- The product is damaged during transit.
- A mismatched item is delivered.
Conditions for Refund:
- Customers must provide a clear unboxing video and photos showing the issue.
- Requests without proper documentation will not be entertained.
Exchange Policy
If an incorrect product (e.g., color or design) is delivered, we will exchange it.
Condition: A clear unboxing video must be provided.
Note: Shipping cost will not be refunded and applicable refund amount will be calculated after deducting discounts offered at time of purchase.
For any questions, contact us at contact@therurbanindia.in