Shipping, Order Tracking & Delivery
At theUrbanIndia, we strive to deliver your products in excellent condition and as quickly as possible. The estimated delivery time is 6-7 days from the date of purchase, depending on the delivery location.
Shipping Address Details:
- Provide complete address details with house number, floor, street name, locality, and a landmark.
- Ensure correct city, state, and zip/postal code to avoid misrouted orders.
- Phone number must be correct and reachable.
Shipping Charges:
- Free delivery on orders above ₹499.
- ₹70 shipping charge for orders below ₹499.
Order Tracking:
- Track your order in the My Orders section under My Account on our website.
Courier Partners:
Orders are delivered through trusted courier partners like Delhivery, Blue Dart, XpressBees, etc.
International Delivery:
Currently, we only deliver within India.
Cancellation and Modifications
Cancellation Policy:
- If you wish to cancel your order, you must raise an incident by filling out the order details (including order ID) on the Contact Us page within 1 hour of purchase.
- If payment was made and the order is canceled, the amount will be refunded to the original payment method within 7-10 days.
- Cancellations are not allowed after 1 hour of purchase.
Shipping Address Modification:
- You can modify the shipping address before processing begins. Contact us at contact@theurbanindia.in.
Refund Policy:
- Refunds are processed to the original payment method.
Payment Terms
We accept payment via Credit/Debit Cards, Net Banking, Mobile Wallets, UPI, and Razorpay. We do not accept payment through Cheque or Demand Draft.
For further inquiries, contact us at contact@theurbanindia.in.